Return Policy

Effective Date: July 2025

At Land Rover Defender Autopoint, we are committed to providing high-quality Land Rover Defender parts and ensuring your complete satisfaction. We stand behind our products and offer a straightforward return process.

Return Window

You may return eligible items within 30 days of receiving your order for a full refund or exchange, provided they meet the conditions below.

Eligibility for Returns

To qualify for a return, an item must be in its original, unused, and unopened condition with all original tags, packaging, and accessories intact.

Non-returnable items include:
  • Customized or personalized parts
  • Items marked as “Final Sale,” clearance, or special-order
  • Opened or used electrical/electronic components
  • Items that have been installed or modified
  • Items damaged due to customer misuse

How to Initiate a Return

  1. Contact us at info@landroverdefenderautopoint.com with your order number and reason for return.
  2. We will issue a Return Merchandise Authorization (RMA) number and instructions.
  3. Ship the item back using a trackable method.

Refunds and Shipping

Refunds are processed within 5–10 business days after we receive and inspect the returned item. Original shipping costs are non-refundable. The customer is responsible for return shipping unless the item is defective or incorrect.

Defective or Damaged Items

If you receive a defective, damaged, or incorrect item, please contact us immediately (within 48 hours) with photos. We will arrange a free replacement or full refund including shipping.

Questions about your return?

Contact Customer Service